Privacy Policy

1. About SRD Infra

SRD Infra is a construction-material solutions provider operating from New Delhi, India. We supply and support products and systems relating to waterproofing, acoustic insulation, thermal insulation, roofing systems, construction chemicals and associated applications.

For the purposes of applicable data-protection laws, SRD Infra is responsible for determining why and how personal data submitted through this website is processed.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal data collected through:

• The SRD Infra website
• Contact, enquiry and request-a-quotation forms
• Product and project enquiries
• Email, telephone, WhatsApp and social-media communications
• Meetings, exhibitions and business events
• Dealer, contractor, applicator, consultant and supplier communications
• Job and career applications
• Website cookies and similar technologies, where enabled

This policy does not govern independently operated third-party websites, applications or services that may be linked from our website.

3. Personal Data We May Collect

Depending on how you interact with SRD Infra, we may collect the following categories of information.

3.1 Identification and contact information

Full name, company or organisation name, designation, email address, telephone or mobile number, postal or business address, and city, state and country.

3.2 Project and commercial information

Project name and location; project type; product or application requirement; approximate project area or quantity; drawings, specifications, photographs or technical documents voluntarily submitted; preferred products, systems or brands; quotation and pricing requirements; delivery location and expected schedule; purchase, supply and payment-related information; and previous enquiries and business correspondence.

3.3 Website and technical information

Where relevant technologies are enabled, this may include Internet Protocol address, browser and device type, operating system, referring website, pages viewed, date and time of access, website navigation and interaction information, approximate location derived from an Internet Protocol address, and cookie and consent preferences.

3.4 Communication information

We may retain information contained in communications sent through website forms, email, telephone, WhatsApp, social-media platforms, meetings and business correspondence.

3.5 Recruitment information

If you apply for employment, we may collect your curriculum vitae or resume, educational and employment history, professional qualifications, contact information, salary expectations, interview notes, references and other information voluntarily provided in connection with an application.

Please do not submit sensitive or unnecessary personal information through general website forms.

4. How We Collect Personal Data

We may collect personal data directly from you when you complete a form, request product details, technical guidance or a quotation, communicate by email, telephone or WhatsApp, or meet us at site visits, exhibitions and business events.

We may also collect information through cookies and website technologies, publicly available professional or business sources, authorised dealers, applicators, contractors, consultants or business partners where necessary to respond to a project requirement, and recruitment platforms or references where you have applied for a position.

5. Purposes of Processing

SRD Infra may process personal data to:

• Respond to enquiries and requests, recommend suitable products or systems, and prepare quotations, specifications and commercial proposals
• Arrange samples, technical documents, demonstrations, deliveries, applications and project support
• Communicate with contractors, architects, consultants, applicators, dealers and project owners
• Maintain records of enquiries, quotations, customer relationships, orders, invoices and payments
• Provide after-sales and technical assistance, improve our website and customer experience, and measure website usage and campaign performance
• Prevent fraud, misuse and security incidents; comply with contractual, accounting, taxation and legal obligations; and establish, exercise or defend legal claims
• Evaluate employment applications and send marketing or product communications where permitted and where required consent has been obtained

We will not use personal data for a purpose incompatible with the purpose communicated at collection unless permitted or required by law.

6. Grounds for Processing

Where applicable, SRD Infra processes personal data on one or more of the following grounds: your consent; information voluntarily provided for a specified purpose; steps requested before entering a commercial arrangement; performance of a contract or order; compliance with legal obligations; certain legitimate uses permitted under applicable Indian law; and protection of legal rights or prevention of fraud or misuse.

Where processing depends on consent, you may withdraw consent by contacting us. Withdrawal will not affect processing lawfully carried out before withdrawal. We may continue retaining or processing certain information where required for an existing order, contractual obligation, legal claim or statutory recordkeeping requirement.

7. Marketing Communications

Where permitted, we may use contact information to send product information, technical updates, invitations to exhibitions or training programmes, new product announcements, relevant project and industry information, and promotional communications.

You may withdraw consent or opt out at any time by using an unsubscribe facility where available, replying with an unsubscribe request, or contacting info@srdinfra.com. Service, quotation, order and project-related communications may continue where required to fulfil your request or contractual relationship.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain functionality, remember preferences, understand traffic and usage, improve performance, measure advertising effectiveness, protect the website from misuse, and support embedded maps, videos or third-party content.

Cookies may be strictly necessary, functional, analytics, or advertising and marketing cookies. Where required, non-essential cookies should be activated only after receiving your consent. You may manage cookies through a cookie-consent tool where provided or through browser settings. Disabling certain cookies may affect website features.

9. Sharing of Personal Data

SRD Infra may share personal data only where reasonably necessary with employees and authorised representatives; product manufacturers and brand partners; dealers, distributors, contractors and authorised applicators; logistics and delivery providers; website hosting, email and information-technology service providers; customer-relationship management and communication service providers; analytics, advertising and social-media platforms where enabled; professional advisers; and government, regulatory or law-enforcement authorities where legally required.

Personal data may also be shared with a successor organisation in connection with a lawful merger, restructuring, acquisition or transfer of business. Recipients are expected to process data only for authorised purposes and apply appropriate confidentiality and security controls. SRD Infra does not sell personal data for monetary consideration.

10. International Processing

Some technology, hosting, communication, analytics or cloud-service providers may process or store data outside India. Where personal data is transferred or processed outside India, SRD Infra will take reasonable steps to ensure compliance with applicable legal requirements and any restrictions notified by the Government of India.

11. Data Retention

We retain personal data only for as long as reasonably necessary to respond to an enquiry, prepare and follow up on a quotation, complete an order or project, maintain warranty, service and technical-support records, manage a business relationship, comply with tax, accounting and legal requirements, resolve disputes or establish legal claims, complete a recruitment process, or fulfil the purpose communicated at collection.

Retention periods may vary according to the nature of the information and applicable legal obligations. When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, unless continued retention is required by law.

12. Data Security

SRD Infra applies reasonable administrative, organisational and technical safeguards intended to protect personal data against unauthorised access, accidental loss, improper disclosure, alteration, misuse, destruction and loss of availability. These safeguards may include access controls, authentication, software updates, backups, restricted permissions and confidentiality measures.

No website, electronic communication or storage system can be guaranteed completely secure. Please avoid sending confidential financial information, passwords or highly sensitive documents through general enquiry forms.

13. Personal Data Breaches

If a personal-data breach occurs, SRD Infra will investigate the incident and take reasonable containment and corrective measures. Where required by applicable law, we will notify affected individuals and the appropriate authority in the prescribed manner.

14. Your Rights

Subject to applicable law and verification of identity, you may have the right to:

• Request information about personal data being processed and request access to a summary of personal data and its processing
• Request correction of inaccurate or misleading information, completion of incomplete information, and updating of outdated information
• Request erasure where retention is no longer necessary, withdraw consent, and opt out of marketing communications
• Raise a grievance concerning processing of personal data and nominate another individual to exercise applicable rights in the event of death or incapacity

Certain requests may be restricted where retaining or processing information is necessary to comply with law, complete a contractual obligation, protect legal rights or resolve a dispute.

15. How to Submit a Privacy Request

To exercise an applicable privacy right or raise a concern, contact the SRD Infra Privacy and Grievance Contact using the details below. Please include your name, contact information, a clear description of the request, the nature of your relationship with SRD Infra, and any relevant enquiry, quotation, invoice or project reference.

We may request reasonable information to verify your identity before acting on a request. We will acknowledge and respond within the period required under applicable law. If you are not satisfied with our response, you may use grievance and complaint mechanisms available under applicable Indian data-protection law.

16. Children's Personal Data

The SRD Infra website and services are intended for business users, professionals and adults and are not directed towards children. We do not knowingly collect personal data from children or conduct targeted advertising directed at children. If we learn that a child's personal data has been submitted without appropriate authorisation, we will take reasonable steps to delete it.

A parent or lawful guardian who believes that a child has provided personal data may contact us at info@srdinfra.com.

17. Third-Party Websites and Services

Our website may contain links to third-party websites, maps, social-media platforms, partner websites, videos or other external services. These third parties operate under their own terms and privacy policies. SRD Infra is not responsible for the privacy, content or security practices of independently operated third-party services. Please review the relevant third party's privacy policy before submitting personal data.

18. Social-Media Interactions

When you interact with SRD Infra through a social-media platform, the platform may independently collect and process personal data. Information posted publicly on social media may be visible to other users; please avoid publishing confidential project, financial or personal information in public comments.

Direct messages and enquiries received through social media may be transferred to SRD Infra internal communication or customer-management systems so that we can respond.

19. Business-to-Business Information

SRD Infra primarily serves architects, consultants, contractors, applicators, dealers, project owners, builders and other construction-industry participants. Business contact information may still constitute personal data where it identifies an individual. We therefore handle identifiable professional information in accordance with this Privacy Policy and applicable law.

20. Changes to This Privacy Policy

SRD Infra may update this Privacy Policy to reflect changes in applicable law, website functionality, products or services, technology providers or data-processing practices. The updated version will be published on this page with a revised last-updated date. Material changes may also be communicated through the website or another appropriate channel.